ORDER PROCESSING
EL MERCADO is run by womxn of color artists, activists, and educators. We pride ourselves on being small, local, and community based. For this reason we want to make our work and focus on EL MERCADO and the artisans we work with sustainable. Therefore, we mail out items once a week on Friday.
Each item is carefully put together and shipped by us to ensure your satisfaction and smile. Please be patient with the order and check the tracking information which will be sent via email. Most orders take 7-10 business days (not including holidays or weekends) to process. This DOES NOT include shipping timeline or delays caused by USPS. Please read the shipping timeline below.
**Most Items Are Handmade By Activists & Artists In The Movement or In The Americas and some can take longer to arrive (Up To 1 Month)** Please contact us if you need your item by a certain date. Some items are special order and may no longer be available or are handmade for you (often taking much longer than expected to get to you - from 1 to 2 months).
All shoes are special order and one of a kind created by Indigenous artisans. There are no returns or exchanges. Please read the sizing and information in detail before ordering and email El MERCADO with any questions before ordering.
We thank you for your patience and understanding.
U.S. SHIPPING
All orders are shipped via US Postal Service (USPS) and take an average of 2 weeks for delivery. If you would like a rush order please contact us first at hola@elmercadoymas.com to see if the item is available for rush delivery. Customers are responsible for shipping including returns. All sale items are final.
EL MERCADO offers First Class and Priority USPS shipping across the United States.
First Class shipping normally takes 5 - 7 business days from the date of package dispatch.
EL MERCADO is not responsible for returned or lost USPS Packages because of undeliverable or wrong addresses or lost packages. Please confirm your mailing address is correct before completing your order.
Priority shipping normally takes 3 business days from the date of package dispatch.
*THIS DOES NOT APPLY TO DELAYS CAUSED BY COVID-19.
INTERNATIONAL SHIPPING
We offer worldwide shipping via USPS First Class International. Please select your country at checkout for shipping rates. You are responsible for any custom fees once the package arrives in your country. Shipping timeline will vary, please allow for at least 3 to 4 weeks delivery.
TRACKING NUMBER
An email with a USPS tracking number will be sent once your order has been shipped.
Please Allow At Least 24-48 Hours For Tracking Number To Update on www.USPS.com
EXPECT SHIPPING DELAYS
Due to COVID-19, USPS is taking longer than usual to process and ship orders. Please allow for an additional 5-7 days on top of the current shipping timeline.
STOLEN / LOST PACKAGES
We are not responsible for any stolen or lost packages. For these issues please contact USPS directly at 1-800-ASK-USPS or visit www.USPS.com
EXCHANGE & RETURN POLICY
We do not offer any exchanges, returns or refunds to any of our products including accessories, shoes, caps, botanical items, etc.
All online and in store/event sales are final.
For or additional questions please email us at hola@elmercadoymas.com
INCORRECT OR DAMAGED ITEMS
In the unlikely case of a damaged item or if you received the wrong item, please email us at hola@elmercadoymas.com within 7 days to correct the issue. We are not responsible for wear and tear.